Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If I'm on a long ski trip there is a potential for there to be some delays in processing, especially if I get caught up in a storm. Thank you for your patience. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

 

International Shipping

We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rise & Alpine is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at riseandalpine@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, sealed and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at riseandalpine@gmail.com. Please note that returns will need to be sent to the following address 16043 12 avenue, Surrey BC, V4A 6V7. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at riseandalpine@gmail.com.